IT Support in Birmingham
Why Birmingham businesses choose SRX IT Solutions
Birmingham is one of the UK's most dynamic business cities — home to thousands of professional services firms, accountancy practices, solicitors, letting agents, and growing SMEs. We work with businesses across the region who need their Microsoft 365 environment managed properly, not just reacted to when things go wrong.
Microsoft 365 specialists — not generalists
We focus exclusively on Microsoft 365 and know it deeply. Birmingham businesses get a specialist who understands their environment inside out — not a generalist IT company trying to cover everything.
Copilot AI — rare expertise in the West Midlands
We hold a Microsoft Copilot Premium licence and use it every day. We're one of the very few IT providers in Birmingham and the West Midlands with genuine Copilot Studio expertise — building custom AI agents for local businesses.
Direct relationship — no call centres
When you contact SRX IT Solutions you deal with the same specialist every time. No ticket queues, no call centres, no being passed between engineers. Just direct access to the person who actually manages your environment.
Transparent pricing — no surprises
Fixed monthly fees from £20 per user. Microsoft 365 licences billed at cost — full transparency, always. Birmingham businesses tell us they're tired of vague contracts and hidden extras. We don't do either.
What We Offer
IT services for Birmingham SMEs
Three core services delivered as a specialist — not a one-size-fits-all IT contract. Every Birmingham client gets a properly configured Microsoft 365 environment and direct access to a specialist.
Managed Microsoft 365
Complete management of your Microsoft 365 environment — users, licences, security, email, Teams, SharePoint, and OneDrive. Proactive management, not reactive break-fix.
- Business Premium deployment and management
- User provisioning and offboarding
- MFA enforcement and identity management
- Exchange Online and Teams administration
- Monthly health checks and reporting
- From £20 per user per month
Copilot AI & Automation
Microsoft Copilot deployment, readiness assessment, staff training, and custom AI agents built in Copilot Studio — tailored to Birmingham businesses and their specific processes.
- Copilot readiness assessment from £600
- Full Copilot deployment from £1,000
- Custom AI agents from £800
- Half-day staff training workshops
- Ongoing Copilot managed service
- Power Automate process automation
Cyber Security
Layered security across your Microsoft 365 environment — configured properly, not just switched on. Protecting Birmingham businesses from the cyber threats that target SMEs most.
- Microsoft Defender for Business
- Conditional Access and Zero Trust
- Intune device management
- Huntress EDR — 24/7 threat hunting
- Dark Web Monitoring
- Cyber Awareness Training
Birmingham Business Sectors
Specialists in Birmingham's key industries
Birmingham has one of the largest concentrations of professional services businesses outside London. We work specifically with the sectors that handle sensitive data, operate in regulated environments, and need IT that works properly — not just adequately.
Accountancy Practices
Birmingham has hundreds of accountancy firms — from sole practitioners to mid-size practices. We understand the data sensitivity, regulatory requirements, and day-to-day IT needs of accountancy businesses.
- Copilot in Excel for financial analysis and reporting
- Custom HMRC guidance AI agent in Teams
- Client data governance and GDPR compliance
- Secure remote access for home-working staff
- Email security protecting against impersonation
Legal Practices
Solicitors in Birmingham deal with highly confidential client data. We implement Microsoft 365 environments that meet SRA requirements around data protection and cybersecurity.
- Copilot in Word for legal correspondence drafting
- Automated client intake agent built in Copilot Studio
- Strict data governance and access controls
- Case note summarisation and document management
- SRA-aligned cybersecurity implementation
Letting Agencies
Letting agents across Birmingham handle large volumes of client, tenant, and property data. We help letting agencies automate routine communications and manage data securely.
- Tenant FAQ AI agent for routine query handling
- Automated maintenance request workflows
- Tenancy document drafting with Copilot
- Secure client data management and sharing
- Compliance with data protection requirements
Local Expertise
IT support that understands Birmingham business
We're not a national IT company parachuting into Birmingham. We work with businesses across the city and surrounding areas — understanding the local market, the sectors that operate here, and what Birmingham SMEs actually need from their IT.
City Centre & Jewellery Quarter
Professional services businesses in Birmingham's city centre and the Jewellery Quarter — accountants, solicitors, consultants — need secure, reliable IT that doesn't get in the way.
Edgbaston & Harborne
Professional and medical businesses in Birmingham's southern suburbs. Small teams who need properly managed Microsoft 365 without the complexity of an enterprise IT department.
Digbeth & Eastside
Creative and tech businesses in Birmingham's growing innovation quarter. Modern businesses that want cloud-first IT, AI tools, and automation that actually delivers productivity gains.
Remote-first businesses
Birmingham businesses with hybrid or remote teams need Microsoft 365 properly secured for access from anywhere — Intune device management, Conditional Access, and secure collaboration.
Common Questions
IT support in Birmingham — FAQs
Questions we regularly get from Birmingham businesses considering managed IT support.
Do you provide on-site IT support in Birmingham?
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The majority of Microsoft 365 management and support can be delivered remotely — and is often resolved faster that way. We can visit Birmingham clients on-site for initial setup, device enrolment, and project work where physical presence adds value. For day-to-day support, remote delivery is more efficient and means faster response times.
What size businesses do you work with in Birmingham?
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We work with SMEs across Birmingham typically ranging from 5 to 50 users. Our minimum engagement is 5 users. We deliberately work with a small number of clients so every Birmingham business gets direct access to a specialist — not a ticket queue.
Can you take over from our existing IT provider?
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Yes — and we do this regularly. The process starts with a free Microsoft 365 Health Check where we review your current environment. We then handle the transition including obtaining admin access, reviewing the existing configuration, and implementing our baseline security and management setup. We manage the handover so there's minimal disruption to your Birmingham team.
How quickly can you respond to issues?
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Response times depend on your plan. Critical issues on our Standard plan are responded to within 2 hours. Our Premium plan includes unlimited support during business hours. Because we work with a deliberately small client base, response times are consistently faster than larger IT providers operating ticket queues across hundreds of clients.
Do you offer Microsoft Copilot AI services in Birmingham?
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Yes — and this is one of our core specialisms. We hold a Microsoft Copilot Premium licence and use it daily. We offer Copilot readiness assessments, full deployments, staff training, and custom AI agent development using Copilot Studio. We are one of the few IT providers in Birmingham and the wider West Midlands with genuine hands-on Copilot Studio experience.
What is a Microsoft 365 Health Check and is it really free?
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Yes — completely free, no obligation. It's a 30-minute call where we review your current Microsoft 365 setup — licences, security configuration, device management, email security, and data governance. You'll get honest feedback and a written summary at the end. Most Birmingham businesses we speak to discover at least two or three significant gaps they weren't aware of.